Hospital staff 'bullied' in to poor care, research shows
A number of hospital staff claim they have been put under excessive pressure or bullied to behave in ways they believe are detrimental to patient care.
Research from the Chartered Institute of Personnel and Development (CIPD) shows that one in four doctors and surgeons and a third of nurses have been pressured or bullied into doing something they consider to go against the best interests of patients.
Of the 1,000 healthcare workers in England, Wales and Scotland surveyed, two out of five were worried that their organisation could be at the centre of the next patient care scandal.
In addition, fewer than three out of five health workers would be confident to raise concerns about the quality of patient care to senior management, while just over half stated better staff engagement and consultation would help improve patient care.
Commenting on the report, CIPD chief executive Peter Cheese said NHS boards and leaders should ensure they put more emphasis on their people management and employee data.
He claims that monitoring, analysing and acting on people management information and feedback from staff can provide early warning indicators for potential culture, capability and capacity problems linked to poor standards of care.
Patient care can be fatally undermined if such management information isn’t obtained, causing further problems down the line.
“The findings reinforce the need for a much greater focus on the staff experience, good people management and staff engagement, at both a system and local level, to improve the patient experience,” said Kevin Croft, president of the Healthcare People Management Association.
“We know there is a clear correlation between a positive staff experience and better health outcomes for patients.”
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