Nursing needs its leaders to respond to Francis
Laura Smith
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Comment on: 'What can we do about 'difficult' patients?'
This is an excellent article. I completely agree with your statements about taking a step back and then looking again at the patient and treating patients the way you would want your family members to be treated. In the years prior to my going into nursing training I worked as a home carer and some days could be very challenging but I always treat every service user the way I would want my relatives to be treated
