Nurses encouraged to challenge each other's practice
A north west trust has launched a programme intended to help its nurses and midwives hold each other to account on the quality of care they provide.
About 4,000 nursing staff from Central Manchester University Hospitals Trust took part in workshops to agree a set of values and work out what they meant in practice.
The six values the Manchester nurses settled on were pride, respect, empathy, consideration, compassion and dignity.
Trust chief nurse Gill Heaton told Nursing Times that agreeing clear examples of what “those words mean in practice” gave nurses and midwives the confidence to pull each other up if their care fell short.
She said: “For example, with empathy, we agreed that means listening carefully to others and taking into account their views. The view [was] if empathy wasn’t being demonstrated you were behaving with over familiarity, inappropriately sharing your own experiences or acting dismissively.”
She added: “They are hard conversations to have but this is making it legitimate for one nurse to say to another, ‘hang on a minute, you were with me in that workshop and actually you have been disrespectful and insensitive’ [to a patient].”
Ms Heaton said senior staff had also developed similar examples of appropriate and inappropriate behaviours suitable for their less patient-facing roles.
“This is not just about the guys on the ground, this is about all of us,” she said.
The work was started in order to try and address how some health professionals at Mid Staffordshire Foundation Trust had allowed poor care to become normalised during the high profile period of failings there.
The values have echoes of the “6Cs” initiative, which is a keystone of the new NHS England national nursing strategy – though work was begun on developing them before the 6Cs were published.
Are you able to Speak Out Safely? Sign our petition to put pressure on your trust to support an open and transparent NHS.
Online training units, written and reviewed by experts. Earn two hours' CPD and a personalised certificate for your portfolio.
Subscribers get FREE unlimited access to all our online learning units and non-subscribers can access each learning unit for £10 + VAT.