Response rate remains issue for new 'friends and family' test
NHS trusts have continued to struggle to gather responses to the friends and family test from accident and emergency patients, the latest tranche of data has revealed.
Across inpatient and A&E settings, 16% of patients undertook the new patient satisfaction survey in July - above NHS England’s 15% minimum requirement. However, only 10 per cent of A&E patients completed the test.
The overall response rate was bolstered by a 28% collection rate in inpatient settings.
There are some correlations with data for the first three months of the test. The top five trusts on the inpatient score based on the July data are all specialist hospitals - as they were in previous months.
The Royal National Hospital for Rheumatic Diseases Foundation Trust topped the pile, scoring 100, while Robert Jones and Agnes Hunt Orthopaedic Hospital Foundation Trust and the Royal Marsden Foundation Trust also scored highly (see attached table, right).
Barking, Havering and Redbridge University Hospitals Trust came bottom, as it did in the last set of data released, scoring 39, on a response rate of 49%.
The Royal Free London Foundation Trust, Lewisham Healthcare Trust, Royal Liverpool and Broadgreen University Hospitals Trust and Wirral University Teaching Hospital Foundation Trust make up the rest of the bottom five on inpatient score.
Are you able to Speak Out Safely? Sign our petition to put pressure on your trust to support an open and transparent NHS.
Online training units, written and reviewed by experts. Earn two hours' CPD and a personalised certificate for your portfolio.
Subscribers get FREE unlimited access to all our online learning units and non-subscribers can access each learning unit for £10 + VAT.