By continuing to use the site you agree to our Privacy & Cookies policy

A toolkit to assess first impressions of healthcare

First impressions can affect patients’ perceptions of their whole care journey. A toolkit was developed to assess how care settings are perceived within 15 steps of first entry

Get unlimited access

As a subscriber you will benefit from:

  • Full online and mobile access to news and opinion stories
  • Customised email alerts straight to your inbox (over 30 alerts available)
  • 4,500 practice articles in our archive 
  • Over £500 worth of CPD learning units