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East Leicestershire and Rutland CCG

Roll-out of new phone line delayed in part of East Midlands

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The roll out of NHS 111 across Leicestershire, Leicester and Rutland has been further delayed.

In a statement East Leicestershire and Rutland Clinical Commissioning Group announced that the roll-out of the new non-emergency NHS 111 telephone service across the region will now not launch in June as previously planned.

It said: “The service, to be provided by Derbyshire Health United (DHU), was planned to go ‘live’ at the end of June. However, the collective CCGs felt it important to ensure the service was fully fit-for-purpose and met local patients needs before the service launched.”

Avi Prasad,  NHS 111 programme in Leicester, Leicestershire and Rutland, said: “Any delay in implementing a new service is disappointing but the safety of patients must always come first.

“We’ve learned lessons from other areas where the service is live and we are working with DHU to ensure that we have a high quality, fit-for-purpose service that properly meets the needs of patients living in Leicester, Leicestershire and Rutland.

“The system will only go live in our area when the CCGs are confident that it is ready to do so.”

The CCG said that a decision on a revised launch date will be made in due course.

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