Interview: CNO urges NHS to give nurses time to innovate
Nurses must be given the time and space to develop and try new ways to improve care, says England’s chief nursing officer.
Speaking ahead of this year’s Health and Care Innovation Expo in Manchester next month, Jane Cummings said nurses also needed to do more to share and learn from good practice.
“Staff are fantastic at thinking of new ways of doing things and doing things better,” she told Nursing Times.
“What we’re not very good at in the NHS is taking those lessons or pieces of work other people do and then saying ‘how can I apply that in my own organisation’.”
While she acknowledged many nurses across the country were already over-stretched, Ms Cummings said it was still vital to take time out and explore new ideas.
“It would be naive of me to say that everybody has got time to do this everywhere, because we know many staff are working under huge pressure,” she said.
“But if we don’t give staff the time and ability to implement these things and look at doing things differently you just do more of what you’ve always had.
“Doing the same things faster isn’t necessarily the right thing to do, she said. “Both for individual nurses and midwives and for their managers and senior staff it’s about having the courage to step up or step back and say ‘right – we are going to try this out’.”
She highlighted a scheme at King’s College Hospital in London where junior staff nurses spend a couple of hours each week talking to patients being treated in other wards and services.
“They’re not providing any direct patient care, but they are talking to those patients, asking them how they are, what their experiences are and if they have any concerns or issues. They get a huge amount of really important information,” explained Ms Cummings.
This is then reported back to ward sisters who can act immediately to address minor issues before they escalate. Ms Cummings said the initiative had helped boost staff nurses’ confidence in communicating openly with patients and responding to concerns, and had helped sisters make changes that had improved patient experiences.
“It’s a really good example of where people have actually taken a pro-active decision to take time and do that and the outcomes have been really positive,” she said.
The Expo conference on 3-4 March, which is run by NHS England, is designed to showcase these kind of ground-breaking ideas in frontline practice and the running of services.
It will feature the official launch of this year’s NHS Change Day where staff pledge to do something that will make a difference, and the presentation of a new award for “compassionate care”.
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