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Basildon and Thurrock University Hospitals Foundation Trust  

Keogh tells Basildon take 'urgent action' on staffing and complaints

Basildon and Thurrock University Hospitals Foundation Trust has been told to take “urgent action” on clinical staffing levels following Sir Bruce Keogh’s mortality rates review.

The NHS England medical director’s review, published today, highlighted a number of areas which required urgent action which also included patient complaints and bed management.

The review team’s individual report on the trust said: “The systems for bed management and patient flows need to be urgently reviewed and improved.

“The board needs to urgently review and understand what their patients’ views are and address key complaints themes.”

The trust would be re-inspected in October and it was likely this would be a targeted one day site visit to the trust reviewing key areas, it added.

The trust has already pledged to recruit an extra 200 nurses as part of a £1.8m turnaround programme.

Trust chief executive Clare Panniker told Nursing Times’ sister title Health Service Journal that she accepted the report’s findings and that it still had significant issues to iron out.  

She said she was pleased the report had not identified any new areas which the trust was not already aware of and working on.

“We are now reviewing every death at the hospital in real time to determine whether any care or treatment was sub optimal,” she added.

“We know that we have to improve the quality and the safety of the care that we are providing to patients every day.

“The Keogh team recognised that there has been a huge amount of change in the organisation both in terms of personnel and process.  

“They said it was too early to make a judgment on the effectiveness of these changes and that they would make a follow up visit.”

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