Tell patients your name, tweets doctor turned inpatient
Nurses and other frontline NHS staff are being asked to tell their patients their name, as part of a campaign launched by a terminally ill doctor on the popular social media website Twitter.
The “hello my name is” campaign was started by Dr Kate Granger after she became frustrated with the number of staff who failed to introduce themselves to her when she was an inpatient with post-operative sepsis at the end of August.
Dr Granger, 31, has terminal cancer but continues to work as an elderly medicine registrar. Since leaving hospital, she has started a campaign on Twitter asking NHS staff to make a pledge to introduce themselves in future to their patients.
Speaking to Nursing Times, she said: “I was approached by so many nurses who just came up to me and didn’t introduce themselves and I had to keep asking what their name was.
“This isn’t about bashing the NHS, it has saved me many times when I should have died, but I do believe we can always do better in everything we do,” she said. “I am trying to make a positive quality improvement.”
She added: “It is an easy free thing to do that doesn’t take 10 seconds.”
Dr Granger told Nursing Times she had been “amazed” by the positive response so far to her initiative, adding that she was particularly pleased that so many students had “got on board with the idea”.
You can support Dr Granger’s campaign on Twitter by sending her a message at @GrangerKate, including your name and the phrase #hellomynameis.
It has already been endorsed by several senior nurses at NHS England, including chief nursing officer Jane Cummings and head of commissioning (nursing) Michelle Mello, as well as Department of Health director of nursing Viv Bennett.
In a post on Twitter this week, Ms Cummings said: “Hi Kate, my name is Jane and I am the CNO. I hope you feel better soon and that everyone you meet says #hellomynameis. Thanks for highlighting.”
Online training units, written and reviewed by experts. Earn two hours' CPD and a personalised certificate for your portfolio.
Subscribers get FREE unlimited access to all our online learning units and non-subscribers can access each learning unit for £10 + VAT.