Heart of England Foundation Trust has replaced a ward manager following a negative Care Quality Commission inspection.
Trust chief executive Mark Newbold revealed in a personal blog on 26 November that the regulator had visited two wards in one of its hospitals.
The full report will not be published until late December or early January, but he said informal feedback suggested one ward was not compliant” with CQC standards on “dignity and respect”. “What might be termed attitudes and behaviour were not respectful”, he said.
Mr Newbold said his senior nursing team, led by chief nurse Mandie Sunderland, was “devastated” by the news after the progress the trust had been making on improving overall nursing standards.
Earlier the month the trust awarded badges to the first 100 of its nurses to have achieved full marks in its new VITAL (Virtual Interactive Teaching and Learning) training assessment scheme.
Mr Newbold said: “This ward was on the radar of our head nurse…. whilst patients were clearly being nursed competently, the atmosphere just didn’t feel right.”
He added that although it was an acute medical ward with staff trained for “short-stay, high-turnover, less-complex patients”, it now mostly dealt with longer-stay, frail older patients.
As a result of the CQC feedback, Mr Newbold said the ward’s leadership had been changed and he hoped improvements would be “tangible” before the CQC issued its full report.
“We would prefer to have sorted the issues ourselves, and we would have done had their visit not come when it did. But they did, and credit where it is due – they were right,” he said.