Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Close

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Trust removes ward manager after CQC spot check

  • 19 Comments

Heart of England Foundation Trust has replaced a ward manager following a negative Care Quality Commission inspection.

Trust chief executive Mark Newbold revealed in a personal blog on 26 November that the regulator had visited two wards in one of its hospitals.

The full report will not be published until late December or early January, but he said informal feedback suggested one ward was not compliant” with CQC standards on “dignity and respect”. “What might be termed attitudes and behaviour were not respectful”, he said.

Mr Newbold said his senior nursing team, led by chief nurse Mandie Sunderland, was “devastated” by the news after the progress the trust had been making on improving overall nursing standards. 

Earlier the month the trust awarded badges to the first 100 of its nurses to have achieved full marks in its new VITAL (Virtual Interactive Teaching and Learning) training assessment scheme.

Mr Newbold said: “This ward was on the radar of our head nurse…. whilst patients were clearly being nursed competently, the atmosphere just didn’t feel right.”

He added that although it was an acute medical ward with staff trained for “short-stay, high-turnover, less-complex patients”, it now mostly dealt with longer-stay, frail older patients.

As a result of the CQC feedback, Mr Newbold said the ward’s leadership had been changed and he hoped improvements would be “tangible” before the CQC issued its full report.

“We would prefer to have sorted the issues ourselves, and we would have done had their visit not come when it did. But they did, and credit where it is due – they were right,” he said.

  • 19 Comments

Readers' comments (19)

  • good, there are some dreadful ward managers around - rude, lazy, bossy, un-caring. it's about time they were booted out, the days of promoting people sideways should be well and truly over.

    Unsuitable or offensive? Report this comment

  • Tinkerbell

    Anonymous | 12-Dec-2012 10:18 am

    I second that emotion.

    Unsuitable or offensive? Report this comment

  • Shame the Trust did not take action themselves rather than waiting for the CQC to do their jobs for them !!!!!!!

    Unsuitable or offensive? Report this comment

  • I remember when I took a WM to disciplinary hearing. I was successful in having her removed. Then she was promoted! Holy F***! This women was one of the most deranged people I've ever met. But she got a cushy job, and a higher salary.

    Unsuitable or offensive? Report this comment

  • Tinkerbell

    Tipperary Tim | 12-Dec-2012 12:05 pm
    well it was on their 'radar'. Heaven help us all.

    Unsuitable or offensive? Report this comment

  • A ward manager carries can for incompetence of higher management-thats what it sounds like.
    the ward not trained to appropriate standards probably due to changing their patient care group from the sounds of it, bet the ward short staffed etc,and im sure he ward manager will have raised concerns previously and been ignored.
    Hope shes getting support,what was the matron of this area doing?wonderif they also have been removed

    Unsuitable or offensive? Report this comment

  • Are us whistleblowers finaly going to be seeing justice.

    Unsuitable or offensive? Report this comment

  • useless ward managers should be removed asap, some think they are there to shout at staff, shout at patients, get everyone doing their dirty work. hopefully this puts out a message that it will no longer be tolerated.

    Unsuitable or offensive? Report this comment

  • Are we sure that the Ward Manager was at fault here? There aren't enough facts to make a judgement as to who was at fault, or even what the issues were that led to this removal from post. If the WM was the cause of the problem, why did it take an external inspection before action was taken? How can we be sure that the WM wasn't made a scapegoat by higher management? It may well be totally appropriate and justified to remove the WM. Might be best to wait for the report.

    Unsuitable or offensive? Report this comment

  • Mags, I have to agree with your view. I have seen more staff used as scapegoats than I have poor WMs. Having said that the latter do exist, but surely if that was the case then the Trust should have sorted out the issue(s) sooner and effectively.

    Unsuitable or offensive? Report this comment

Show 1020results per page

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.