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Trust brings in yellow badges to help patients identify staff

New name badges have been rolled out across Northern Lincolnshire and Goole NHS Foundation Trust following patient feedback.

Frontline hospital and community staff in Scunthorpe, Grimsby and Goole are now wearing the new name badges after patients said they did not know always the name of the clinician caring for them.

“Patients didn’t know the name of the member of staff caring for them”

Tara Filby

The badges are bright yellow with large black writing, describing the staff member’s name and job title.

Tara Filby, the trust’s deputy chief nurse, said: “A common theme in complaints around communication was that patients didn’t know the name of the member of staff caring for them.

“We wanted something simple that would be clearly visible for patients and visitors to read which will support good communication,” she said.

“We chose yellow badges with black writing as this is widely recognised as being highly readable for everyone, including people with visual impairments,” she added.

Staff will still wear their standard trust identity badges as well.

Readers' comments (4)

  • david lowry

    We have just brought in something similar but used the idea of different colours and scrubs - All RN's have blue scrubs, RT, SLP OT and PT wear grey etc- Techs wear grey and pink you get the idea

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  • In our trust we have always been issued with very similar badges in white that have name and job title on them. Some people feel it is not necessary for the patient to know the grade of the person caring for them, however I disagree. Most patients are aware how experienced many health care assistants are now, and should have no qualms about the care given by them. However if they are requiring specialist care or treatment it is reassuring for them to know that the person treating them is qualified to give that care. I also feel that knowing the name of the person giving care is important to ensure good -or bad care can be acknowledged by the patient. So the next step is for all medical staff to wear proper badges, and not just clip on ID cards which if worn at all are mostly in places that cannot be read unless one stands on ones head!

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  • A great move, and one to be championed across all healthcare providers. I think adding too much complexity through various colour schemes might be a little confusing, but anything that facilitates ease of communication between staff and the public is to be welcomed. I wonder if the Trust is also supporting the 'My Name Is' initiative... Especially important for visually impaired patients and visitors.

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  • I can confirm that the Trust is also supporting the "Hello my name is ...." campaign which was endorsed by the Trust Board several months ago. The yellow name badges help to support the initiative and are making a difference in terms of improving communication.

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