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Nurse health and wellbeing should be 'core principle' for NHS trusts

Trusts should be held to account for improving the health and wellbeing of their workforce, the NHS Future Forum has recommended.

The forum was originally set up by the government to advise on changes to the health bill but was then given a second set of health areas to investigate. These were education and training; integrated health; information and the public’s health. Reports on its findings were published today.

The forum’s worksteam on the “public’s health” has called for clinicians to broach health and wellbeing issues with patients at every opportunity, so that they “make every contact count”.

However, the review group warned that the NHS must first “put its own house in order” before healthcare professionals could be expected to try and improve the health and wellbeing of their patients.

Their report recommended that trusts should design and implement strategies for improving the physical and mental health of staff, a move previously recommended by the Boorman review of NHS health and wellbeing in November 2009.

However, the future forum highlighted that this and the other suggestions made by Boorman were yet to be fully implemented by many NHS organisations. It said that in future chief executives should be expected to report to the board annually on progress made on improving staff health and wellbeing and that supporting staff to improve their health and wellbeing should be a “core principle” of every NHS organisation.

The report also noted that the quality of occupational health services for NHS staff was currently “variable” and recommended that in future it should be accredited.

It added that managers should be trained to support the health and wellbeing of their staff – though it admitted success was also dependent on the attitude of staff themselves. 

The report stated: “We have heard that progress will only be made if NHS leaders are accountable for helping to improve the health and wellbeing of their staff. However, we were also told that the impact of NHS leaders can have is dependent on the input and commitment of their staff, and we would encourage the workforce to acknowledge their own responsibility.”

Workstream co-chair Ash Soni, pharmacist and clinical network lead for NHS Lambeth, told Nursing Times: “The evidence is that actually improving the health and wellbeing of the workforce actually reduces costs by helping staff to be better valued and more productive.” 

As stated above, the other major recommendation made by the group was to make “every contact count” between a health professional and a patient. This it said would mean clinicians at an individual level would have to “reassess how they use their time with the public”.

It said the NHS constitution should be changed to “emphasise” staff responsibility to use every contact with patients to improve their health and wellbeing, “whatever their specialty or the purpose of the contact”.

The report stated: “Simply put, they should aim with every contact to offer advice and support to maintain or improve a person’s mental and physical health and wellbeing, which might mean looking outside their initial symptom or concern. This was a clear message in our engagement, and the public expects it.”

However, the report noted that some clinicians may need further training in areas such as nutrition and obesity, and proposed that in future universal training in public health could be provided in the same way as currently done for child safeguarding.

Mr Soni said: “The ability of staff to act as advocates must not be underestimated. There are going to be some education and training requirements to support making every contact count by helping develop the right skills where necessary.” 

The workstream said health visitors and practice nurses were among the groups that had told them they were “enthusiastic” about broadening their health wellbeing responsibilities.

Faculty of Public Health president Lindsey Davies said she supported the “every contact counts” initiative but with caveats.

“We don’t want healthcare professionals to be telling off ill people,” she said. “Professionals do need to think holistically about the needs of the person in front of them.”

Royal College of Nursing chief executive and general secretary Peter Carter said: “The RCN recognises that nurses have a crucial role to play in preventing problems from developing in the first place, and intervening early before major damage is done. 

“However, messages alone will not work, it will need strong leadership to evoke a cultural change to the way that the NHS has previously been seen.”

He added: “Equally, the right services must be in place to refer patients onto, with specialist staff to support lifestyle changes. With more than 56,000 posts at risk in the NHS and nurses who tell us every day that low staffing levels mean they can’t do as much for their patients as they would wish, the government must act fast to boost the public health workforce.”

In its response to the forum’s recommendations on public health, the government said today it will seek to ensure they were “acted on in full, so that preventing poor health and promoting healthy living become an integral part of the way the NHS conducts its business”.

It said it would consider adding a “new responsibility for healthcare professionals to promote healthy living through their daily contact with patients” to the NHS constitution. It said it would hold a consultation on the idea in autumn 2012, as part of its next update to the constitution.

The government also said it backed a proposal for using appraisals to “incentivise” employees to take advantage of every contact with patients. “The use of appraisals with specific measures on making every contact count is a practical step that employers could reasonably consider taking,” it said.

Regarding improving the health and wellbeing of the NHS workforce, the government reiterated commitments on the issue in the NHS constitution and the 2012-13 operating framework, adding that it would continue to implement recommendations from the Boorman review.

It also said the forum had provided a “valuable renewed focus” on the need for trusts to develop health and wellbeing strategies for their staff, and it would be publishing “detailed guidance” on this “over the next year”.


Summary of main recommendations on public health:

  • Every healthcare professional should use every contact with an individual to maintain or improve their mental and physical health and wellbeing where possible, whatever their specialty or the purpose of the contact
  • Health Education England, Public Health England and the NHS Commissioning Board should build a coalition with professional bodies to agree a programme of action for making every contact count
  • NHS organisations should design and implement a strategy for improving staff mental and physical health and wellbeing. They should report annually on their progress against this strategy and hold their chief executive, or other senior responsible officer or partner, to account against it
  • All providers of NHS‐funded care should build the prevention of poor health and promotion of healthy living into their day‐to‐day business. NHS commissioners should ensure providers of NHS‐funded care redesign their business in this way, using contracts and incentives to encourage providers to improve health and wellbeing and reduce health inequalities
  • NHS commissioners and providers of NHS‐funded care should use partnerships with other local services to improve the health and wellbeing of communities that the NHS locally finds difficult to reach, providing training where appropriate
  • Healthcare professionals, NHS commissioners and providers of NHS‐funded care should share learning about improving the public’s health and wellbeing and reducing health inequalities, and seek to learn from others

Readers' comments (32)

  • in other words have a further set of audited standards imposed upon my practice,by management which rarely understands the spirit of initiatives,only their financial implications, practice which is already geared towards holistic care.When will this interference stop. have they not realised that Festingers theory of cognitive dissonance would postulate that such drives may well decrease individuals motivation to change their behaviour.I cannot wait to see how the health and well being strategy will improve my motivation,it may just push me into off from nursing altogether.

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  • I cannot believe that the government really want a healthier nation in the long-term, far too expensive in pensions and treating long-term conditions. It is a short-term fix, just like everything else is nowadays. It leaves the problems for someone else to sort in the future and take the blame.

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  • Over the last year or so the Trust I work for has become more and more inflexible in working conditions. When my team members were shown to be under stress due to decreased resources and team numbers the Trust management absolved themselves of all resonsibility, maintaining that all we needed to do was see things differently! Thanks for the help and support!!

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  • tinkerbell

    Anonymous | 10-Jan-2012 8:25 pm

    Cognitive dissonance has certainly played its part in my numerous attempts at giving up smoking. As i have now come to terms with the fact that what i say and what i do are completely at odds with each other i feel calmer. The down side is that i am now addicted not only to fags but also to nicotine replacement therapies which i use at work instead of smoking.

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  • tinkerbell | 13-Jan-2012 11:36 am


    Ok Tinkerbell, just a very brief appearance, but only to you, as I am very timid really! Please don't show anyone else! Promise? Honest?

    (I didn't want to monopolize Adam's site any further - he could take fright and flee and I think his excellent page should be encouraged)

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  • "“We don’t want healthcare professionals to be telling off ill people,” she said. “Professionals do need to think holistically about the needs of the person in front of them.”"

    we don't want healthcare professionals to be told off either for not setting a good example with their own life style habits!

    as to looking after the staff we have been there before and management theory abounds. this was why there was a boom in fitness centre, fitness at work, rest rooms, counselling at work, occupational health, etc. and where has all this led?

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  • tinkerbell

    µ | 13-Jan-2012 12:06 pm

    Schhh, very quiet response, so do i, he is a great guy and a wonderful nurse. I have fed the chipmunks on the mountain in feurta ventura and realise how timid they are but they all gathered when they saw i had some nuts specially purchased for the journey and sent out an escort to encourage me further up the hill/mountain to where they were all hiding Lovely stuff.

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  • tinkerbell | 13-Jan-2012 2:00 pm

    no, no - now I am deeply offended (not really I am very thick furred).
    I am a mere cat from an entirely different country not a chip monk!
    (I know my photo is very small - taken in Basel or Zurich zoo. My other avatar is a very wise old ape from Zurich zoo!) - would you like some Swiss chocs by the way?

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  • tinkerbell

    Anonymous | 13-Jan-2012 2:23 pm

    No they were mere cats not chipmunks. Couldn't think of what they were called due to getting too old to remember all this stuff. I was getting all mixed up between prairie dogs, mere cats and chipmunks.

    Send the swiss chocs ASAP.

    No doubt someone will pop into this conversation and post WTF! as previously occurred. It's OK, none taken.

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  • l think it is a good place for a little light relief from time to time as long as we discuss the serious issues as well - which we do. After all

    "Nurse health and wellbeing should be 'core principle' for NHS trusts"

    and without which we would all go insane! If our employers don't look after us we have to look after ourselves!

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  • tinkerbell

    Anonymous | 13-Jan-2012 2:32 pm


    I have been accused one by a patient of taking myself too seriously. Whilst working as a ward night sister in a private clinic for drug/alcohol detox. A raucous queue gathering around my drugs trolley, ? tipsy, yes strange but true they were allowed to drink whilst undergoing a detox. I must have looked up in disdain as one of the hecklers called out to me 'that girl takes herself to seriously' to which i replied 'i don't take myself seriously but i do take my job seriously'. Orderly queue starting to form, heckling over and then my HCW pipes up 'she has to she's the ward sister'. Inward smile, thinking to myself 'exactly'. Meds done without further ado.

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  • Anonymous | 13-Jan-2012 2:32 pm

    from Anonymous | 13-Jan-2012 2:32 pm

    that was me again - µ

    it is a skill finding the right response at the right time!

    did you see my post which I stuck somewhere else last night by the way - I had just heard a good comment on Swiss telly. The presenter said

    you sometimes have to loose your head to find your heart!

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  • Tinkerbell the post above was meant for you. I don't know what how all the 'anonymice' got into it!

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  • tinkerbell

    Anonymous | 13-Jan-2012 3:43 pm

    I'm confused.

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  • Great going Tinkerbell and 'anonymice'
    I'm sure both think about patients well-being as well as themselves.
    Management tho' in my place of work do not think about our wellbeing just that the work is done. In my case no tea/coffee breaks as I run a Nurse-led clinic and as I also do other work related to that clinic tend to go pass my working hours as I'm sure a lot of nurses do BUT tend to when a holiday has begun become ill because the body isn't on automatic pilot!!!!

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  • Tinkerbell

    in response to tinkerbell | 13-Jan-2012 3:31 pm

    From anonymous above
    Anonymous | 13-Jan-2012 2:32 pm
    Anonymous | 13-Jan-2012 3:41 pm

    (alias Mu, the mere cat)

    Don't worry, I am getting confused myself but the message was in response to yours -

    it is a skill finding the right response at the right time!

    did you see my post which I stuck somewhere else last night by the way - I had just heard a good comment on Swiss telly. The presenter said

    you sometimes have to loose your head to find your heart!

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  • tinkerbell

    you sometimes have to loose your head to find your heart

    more room in a broken heart. Better not bitter as my mum reminds me.

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  • tinkerbell

    I just wonder sometimes if i'm not just some sad old gal who's got nothing better to do on her day than this? But then i enjoy it, in between posts i am also doing other things too. When my computer tells me it can't find a solution to my problem it also suggests that i ask a friend. How helpful is that? Love me old computer. It's what you might call a hobby as well as a busmans holiday. I really don't know, maybe its an addiction also, but sometimes it's a giggle too.

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  • tinkerbell | 13-Jan-2012 4:07 pm

    don't worry! It's a panacea! At least I think so. µ

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  • tinkerbell


    Not that it even matters, we're not hurting anyone, so who cares?

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