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The big question: how confident are you handling complaints?

The big question: how confident are you handling complaints?

20-Nov-2014

Latest guidance from the Royal College of Nursing states that apologising to a patient making a complaint is not an acceptance of guilt and can help defuse the situation.

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Job of the week

Health Education South London

Practice Nurse

Competitive

Jobs

Clinical Team Manager

Company Car / Car Allowance

RNLD / RMN Staff & Senior Staff Nurses - Band 5 - Mansfield

£24,098 - £32,718.00 Per Annum Inclusive of St Andrew Clinical Allowance

Staff Nurse - Linwood (Glasgow)

Starting salary of £32,000

Cosmetic Nurse - London

£27,000 - £32000