Issue : 13 January 2009
View all stories from this issue.
‘GP's receptionists, ward clerks and administrators set the tone for the care experience’Subscription
There are few things in life more annoying than a bad GP receptionist, ward clerks or administrators. Recently I found myself talking to one and asking if a home visit for an elderly patient who had fallen and appeared breathless and confused might be possible and was told: ‘We’re very busy you know, the doctor would like to go home and some of us have baking to do.’
Sharing best practice is vital to delivering high-quality care and there are many ways in which nurse managers can ensure staff share their clinical skills, says Adrian Ashurst
I find it so hard to look after women who have just miscarried a baby. I hate my proximity to their grief, the way I intrude into their misery by my very presence.
‘Thanks to the election of Barack Obama will there now be equality of health care in the US?’Subscription
As we look back on 2008, two unforgettable moments will remain with me. One made me scream with joy; the other had me sobbing uncontrollably. One name connected both events – Barack Obama.
Walk on to a ward that is involved in the Productive Ward initiative and the first thing you are likely to see is a noticeboard covered in charts. These will measure a range of indicators from falls to healthcare-associated infections to staff absence.
RCN warns that trusts must issue guidance on the use of mobile phones in hospitals to counter noise and privacy issues.
Nurses will soon be able train to achieve qualifications in general management and leadership under latest government plans.
District nurses urged to modernise their roleSubscription
District nurses must change and modernise their role and the way they provide services, according to the Queen’s Nursing Institute.
A Lincolnshire mental health nurse with no previous sailing experience is to brave the Atlantic Ocean in a yacht race to raise money to provide sports facilities for people recovering from mental health problems.
After their failure to force an improvement to the three-year pay deal, nursing unions Unison and RCN are to focus on other issues in 2009, such as sorting out unresolved contractual issues in Agenda for Change.