The clinical team recommends...
Patient feedback can be a powerful tool, providing it is listened to and acted upon. A recent study explored why staff may find it difficult to make changes to practice based on patient feedback
This article, the first of a six-part series on communication skills, discusses the benefits of effective communication for patients and staff
Nurses sometimes find it daunting to speak up on behalf of patients, because it involves challenging other people’s decisions, behaviours or beliefs. This article comes with a handout for a journal club discussion
Listening is a vital part of nursing care and the SAGE & THYME model can serve as a ‘satellite navigation system’ for listening and responding to patients’ concerns
Listening to patients’ stories is important, but the challenge for health professionals is to find ways of using these narratives to improve practice and the patient experience
Do zero tolerance policies deskill nurses?Subscription
A zero tolerance approach to violence and aggression has been widely adopted in healthcare, but health professionals must be flexible in how they tackle such situations