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A shining example of care at its very best

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One of my closest friends was taken into North Tyneside General Hospital after suffering a massive stroke. He was admitted into the emergency care unit (ECU). His family and I travelled to be at his bedside and bring comfort to his wife.

At no time were we made to feel in the way – in fact, just the opposite. The staff at the hospital are the very best I have ever come across. As someone with multiple health problems who is an inpatient in many hospitals, I feel I can talk with some authority.

Never have any of us been treated with such caring and kindness – everyone we came into contact with couldn’t have been nicer. We were all in shock at the time but the staff on ECU were dedicated and gentle with my friend, and considerate with us.
When my friend was transferred to the stroke unit, he received the same caring and considerate treatment. Nothing was ever too much trouble for the staff.

Three nurses in particular stood out among all the wonderful staff – these nurses were very dedicated and did their job extremely well. In fact, one of them said when I thanked her:

‘I see your friend as my dad and nurse him as I would want myself or my family to be nursed.’ This from someone who had only completed her training 11 weeks ago. We were all so impressed.

Sadly, my friend passed away. One of the nicest touches was that we found out someone on ECU had telephoned the stroke unit to find out how he was. I am sorry if this sounds sycophantic – I really mean all I say. Thank you to all concerned in ECU and on the stroke unit.

If Gordon Brown ever wants to know how a hospital should be run and how to care for its patients and their families, he only has to visit this hospital.

Andrew, Northumberland

This is an edited version of a story posted on Patient Opinion. The writer’s name has been changed. See www.patientopinion.org.uk

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