(following from the last comment)..sorry I meant please ignore SOME of the comments!
Please can we ignore the above comments and assume that the department in question is evidently badly managed and ppl there extremely stressed.
I find it difficult to be compassionate now, at first I could have cried every time I saw a pressure ulcer on Mrs B or the fact that every patient is left to stare at the wall all day in their 'recovery time'.
Staffing pressures, workload (that of a HCA and a mini-medic it seems) and unattainable government targets have a way of stripping good people of emotions!
Also...3 years of constantly being assessed, never feeling good enough, staff bossing you around/ being consistently called 'the student', and uni work on top of it all takes its toll- to the point where I ask myself why I even entered the 'caring' profession after all?!
I absolutely LOVE my patients, but after qualifying am actually considering an alternative career..I feel I need to do a job that I can actually exercise my compassion not one I have to act it whilst walking on egg-shells.
Dear Po Lin Teh and the person who commented above, I think unfortunately you have seen the few nurses that 'don't want to get their hands dirty or be empathetic', the majority of us however went into this job and endured 3 years of (yes still) tough training whilst holding down families, p/t jobs etc..so we know first-hand what caring for people truly is.
I realise these are observances seen sometimes-but even more unfortunately one episode of bad practice outweighs 10 good ones.
Overall, all of the trainee nurses from my cohort really did and do care alot for their patients- to the point that they would risk a 'bad mark' on their placement to stand up for ill-treatment of patients by certain staff.
Personally I think the way forward is to annually 'vet' staff, not by the usual pen and paper ticksheet standards but by their character and how well they do their job..I feel appraisals seem to be failing at this and staff are being kept on for the wrong reasons when other, more caring staff could be doing those jobs alot better.
I agree with the comment above..it's not just the patients that get the end of it all, the other staff do as well and this has to stop.
How can someone put their heart into their work if they are not being allowed to.
We are all adults, we have all had to endure the three plus years of tough training to become professionals, please can the government start treating us as such?!
There seems also to be a reluctance to treat elderly people as quickly as younger patients. From personal experience (elderly patients speaking to me), they have felt as if they've frequently not been listened to by their GP's, and that it has taken alot longer to be treated.
This has an even worse effect if that elderly person is mentally ill, as it is more difficult for them to get their views across and they feel restricted and frustrated.
If the NHS is so 'patient-centred' why is this still happening?