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An innovative new helpline

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VOL: 98, ISSUE: 17, PAGE NO: 49

Debra Evans, information coordinator, PromoCon

Sometimes finding a suitable continence management product for a patient can be a difficult and time-consuming task. Take, for example, the confused patient who is doubly incontinent and continually removing her pad, the obese man who requires very large stretch pants to hold his pad in position or the girl who needs to wear pants with a built-in pad but wants to wear teletubby knickers like her friends. PromoCon receives inquiries like these every day, and it is hoped that we can suggest a product, or a combination of products, that will help patients to manage their incontinence.

Sometimes finding a suitable continence management product for a patient can be a difficult and time-consuming task. Take, for example, the confused patient who is doubly incontinent and continually removing her pad, the obese man who requires very large stretch pants to hold his pad in position or the girl who needs to wear pants with a built-in pad but wants to wear teletubby knickers like her friends. PromoCon receives inquiries like these every day, and it is hoped that we can suggest a product, or a combination of products, that will help patients to manage their incontinence.

PromoCon offers impartial information relating to more than 4,000 continence products available in the UK, from bedding and body-worn protection to sheaths, catheters and urinals. The helpline receives in excess of 12,000 calls a year, and besides giving individual product information we can also offer tips that have been passed on from the many health care professionals, users and carers who currently use the service. Funded by the Department of Health and other grants, PromoCon is based at the Disabled Living Centre in Manchester, which is home to a permanent display of over 2,000 continence products.

Although the helpline is the main focus of the PromoCon service, the team - consisting of June Rogers (director), Cate Parker (project development worker) and Julie Vickerman (research occupational therapist) - is involved in some innovative continence promotion projects. These involve working with occupational therapists, educationalists, learning disabilities teams and other health and social care workers.

You can contact PromoCon via the helpline 0161 834 2001 between 10am and 3pm from Monday to Friday.

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