It is not only nurses who complain who are ignored. I am a Primary Carer, my mother is in hospital in West Lothian under a CTO (about which I am taking legal action). I have made several complaints about the way that both she and I are treated. The response is always a complete denial, and failure to address the evidence and to acknowledge NHS and GMC policies. Even if individual nurses are responsible (which is true in my case) the blame must be put on those higher up who refuse to accept any criticism of their employees. In Scotland the problem is made much worse by the Public Services Ombudsman who sides with Public Services by refusing appeals unless the Public Service changes its mind and admits it is at fault - which of course rarely happens, or if it does it is a token gesture.
NHS Lothian in Scotland is fighting to keep elderly patients in hospital when they are fit to be discharged, and West Lothian Social Services is refusing to support them when they do wish to return home and have a full-time carer to look after them. Both publicly claim to support the rights of the elderly to remain in the community for as long as possible. A case of publicly saying one thing, privately doing the opposite.