It compared results from its 2006 survey of NHS staff with its 206 survey of inpatients at 166 trusts in England, and concluded that staff morale and working conditions affected patient experience.
‘Workforce issues are central to safe, high-quality services,’ it found. ‘Trusts should monitor and act on their staff survey results.’
RCN head of policy Howard Catton suggested such factors should form part of the ‘metrics’ for assessing quality of nursing care being developed by the Department of Health (NT News, 24 June, p2).
‘If we are seriously looking at what these indicators should be, staffing levels and workload should be considered,’ he said.