All providers of emergency care will be able to benefit from a new toolkit that help them monitor clinical standards.
The Urgent and Emergency Care Clinical Audit Toolkit, which has been widely piloted, has now been launched, and it is intended to provide a seamless approach to promote quality care across the wide range of NHS services.
Aimed at clinicians, non-clinicians, out-of-hours doctors, walk-in centres, NHS Direct, the ambulance service, and everyone who provides urgent NHS care, the toolkit offers practical guidance on checking and improving the quality of care for patients.
The toolkit has been produced by the Royal College of GPs and the College of Emergency Medicine.
Department of Health clinical director of urgent and emergency care, Professor Matthew Cooke, said the toolkit should ensure “a seamless, safe, and effective journey for all patients wherever urgent care is provided”.
RCGP chair, Dr Clare Gerada said urgent care was usually accessed at a time when patients could be at their most frightened and vulnerable.
She said: “Our patients have a basic right to a high quality of urgent care at whatever time they use the health service and we have the knowledge and ability to provide robust system checks to help deliver and ensure good, safe, practice.”
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