Nursing staff at a hospice in Solihull have been praised by the Care Quality Commission, which rated the service as “outstanding” overall following an inspection this summer.
The regulator found people staying at Marie Curie Hospice West Midlands - which provides a 24 bed in-patient unit and a day unit - were “overwhelmingly positive” about the quality of their care.
Inspectors noted nurses and other staff were quick to respond if patients needed them and that they provided compassionate care.
In its report on the hospice, the CQC said: “One relative told us, ‘I had a conversation with the nurse this morning and there was no looking at her watch. She took her time’.”
“Inspectors found many examples of the hospice’s management implementing innovative approaches to ensure care was delivered to a high standard”
The hospice also focussed on training for staff and encouraged employees to share their learning through holding events and meetings on topics such as syringe drivers, pain management and general end of life care.
Clinical staff received five study days a year in addition to their mandatory training, each employee had a personalised development plan, and the hospice encouraged them to take part in research projects about caring for people with life-limiting conditions.
“Training was well co-ordinated by a practice educator and set against a training policy which informed staff at all levels what training was needed for their role. There was a very proactive approach to the personal development of staff and the acquiring of new skills and qualifications,” said the report.
An open reporting culture around medicine incidents was also noted, with weekly meetings between clinical managers and nursing staff to discuss learning.
Inspectors highlighted staffing was organised so that levels could be increased to provide more intensive care where required.
“There was a very proactive approach to the personal development of staff and the acquiring of new skills and qualifications”
CQC report on Marie Curie Hospice West Midlands
The regulator found while the hospice had a high use of agency staff to cover vacancies for a period of time, this had now been addressed by recruiting permanent workers.
A weekly multi-disciplinary meeting involving medical, nursing and therapy staff “had a holistic approach and the physical, psychological, social and spiritual needs of each person were discussed in detail, together with the needs of those closest to them,” said the report.
Meanwhile care plans and records were easily accessible to district nurses, local GPs and other healthcare professionals through a shared computer system.
Sue Howard, deputy chief inspector of adult social care in CQC’s central region, said: “We found that people living at this hospice and their relatives were overwhelmingly positive about the quality of their care”.
She added: “Inspectors found many examples of the hospice’s management implementing innovative approaches to ensure care was delivered to a high standard.
“Staff were involved in the development and improvement of the service. There were a variety of groups with a cross section of staff looking at improving people’s experience of their care and treatment.”