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Copy of nurse hospital elderly woman patient care

Benchmarking patient privacy to improve essence of care

With the document Making a Difference the Department of Health committed itself to improving the quality of care provided to patients through clinical benchmarking (DoH, 1999). Following this, and through consultation with both practitioners and patients, Essence of Care (Modernisation Agency, 2003) was designed to provide practitioners with a practical tool kit to explore the quality of nine essential aspects of care.

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