Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Patients paint damning picture of hospital quality

  • 1 Comment

Patients want greater ward-level information about infection rates, nurse-to-patient ratios, access to 24-hour cleaning services and a better understanding of who is in charge.

Results from a recent Patients Association survey The Cost of Hospital Visits also show that patients are not being given a transport needs assessment, are unhappy with levels of patient confidentiality in waiting areas, and that there is poor signposting in hospitals.

The survey of hospital visitors, 1,000 Patients Association members and the Health Estates and Facilities Management Association found that a third of respondents did not see staff washing their hands or using alcohol hand gels. A fifth did not think the hospital toilets were sufficiently clean and the same number rated the overall cleanliness of their hospital as poor or unacceptable.

Almost three quarters of those surveyed also felt they were not offered sufficient confidentiality when talking to staff.

Patients Association director Katherine Murphy said: ‘These results should be a wake-up call to hospital managers, boards and the Department of Health.

‘The whole patient journey is essential to the care of that patient. Vulnerable patients expect to be supported at every stage of their hospital visit from the appointment letter arriving until they come home after treatment. Despite the huge financial investment, some patients still see little benefit.’

 

  • 1 Comment

Readers' comments (1)

  • If this is what the patient is seeing on their journey thorugh the hospital where is the health care commison looking when they go round and mark all the hospitals fabulous??!!!

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.