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CQC calls for Cumberland Infirmary to improve patient care

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An NHS hospital which is being investigated by health officials for having higher than expected mortality rates is falling short on three national standards for care, the health regulator said.

The CQC said that “action is needed” to improve the care and welfare of people who use services at The Cumberland Infirmary in Carlisle.

The hospital is run by North Cumbria University Hospitals Trust, which is being investigated for being an “outlier” on the Hospital Standardised Mortality Ratio for two years running.

Following the publication of the report into serious failings at Mid-Staffordshire Trust, NHS England medical director Professor Sir Bruce Keogh launched an investigation into 14 trusts, including North Cumbria, because of high mortality rates.

Following an unannounced inspection at Cumberland Infirmary, the CQC raised a number of concerns about the care provided at the hospital.

“We found that patients had not received care, treatment or support that met their needs in a timely manner,” the CQC’s report states.

“There were not enough qualified, skilled and experienced staff to meet people’s needs.

“People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.”

The RCN said the report was “distressing”.

RCN northern regional director Glenn Turp said: “This is a extremely worrying report. All of the areas where the trust is identified as failing are a mirror of what came out of the Mid Staffordshire scandal.

“The RCN has repeatedly highlighted our concerns since 2009 but successive management teams have failed to take any action.

“The Department of Health has to step in as a matter of urgency, because something is very wrong at this trust.

“The report shows in graphic detail that the trust is still failing to get to grips with the chronic problems of quality and safety.

“The people of Cumbria deserve much better than this from their local hospital.”

<> (Acute care)


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Readers' comments (1)

  • This is what happens when managers think a CQC inspection is about evidence folders and cupboards being tidy and overlook the need to actually have the right staff to look after the patients - that is in training, experience and numbers. I am tired of attending meetings where we are told without a trace of irony that we need to cut numbers of trained nurses and that we need to have multiple inspections and folders to satisfy CQC - I keep saying if we are doing a good job then they will see it when they come.

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