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Walsall Healthcare Trust

Trust chair sparks food review after criticising ham sandwich


A Midlands hospital trust has launched a review of its chilled food after its chair told a public meeting the hospital’s ham sandwich “was the worst he had ever tasted”.

Walsall Healthcare Trust chair Ben Reid revealed his displeasure at the ham sandwich during the trust’s annual general meeting in July.

Following his comments the hospital’s catering department has now replaced the ham with a better quality gammon.

A spokesman for the trust said: “Mr Reid was responding to a complaint about the quality of food at the trust AGM on 18 July.

“He had recently had an experience as a patient and he said it was the worst ham sandwich he had ever tasted.”

The trust told Nursing Times it was reviewing its contract for the supply of chilled food, although the change to gammon sandwiches was implemented on 23 July.

Following comments from patient satisfaction surveys some of the food on offer has also been provided to members of the trust board for them to try.

Chief operating officer Jayne Tunstall added: “We are currently reviewing the contract for the supply of our sandwiches and chilled food.

“A number of patient satisfaction feedback surveys are carried out on a monthly basis to ascertain what our patients think about the quality of food and service provided by the trust.

“We regularly work with the supplier to ensure a high standard of quality is maintained. Based on recent feedback specifically around our ham sandwiches, we changed to gammon ham, which is the best quality ham for our patients.”


Readers' comments (5)

  • Got to love this bit by the Chief Operations Officer 'based on recent feedback specifically around our ham sandwiches'
    Would that be the 'feedback' given by the 'Trust's chair' (sic)?

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  • when are the British ever going to learn to eat a healthy and palatable diet? let alone feed it to their patients who need nutritional food and sustenance as part of their care and healing process! this is part of nursing care to ensure that it happens.

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  • It's a shame things only change when problems are highlighted by people in positions of power - it would be really refreshing if patients' and nurses' opinions were treated with the same respect.

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  • This seems to be a recurring theme in and around a lot of hospitals in England.
    I agree that it is a shame that something is only done when the feedback regarding the appalling state of the food served comes from a person in a position of power.
    I always tell my patients who are having day case infusions to bring a picnic as I wouldn't offer the sandwhiches provided by my Trust to a hungry dog!!

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  • tinkerbell

    I'm glad we are dealing with this ham sandwich issue, was he oblivious to everything else going on around him? Sorry i gotta go before i swear.

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