Title: Communication and Professional Relationships in Healthcare Practice
Authors: Sally Candlin and Peter Roger
Publisher: Equinox Publishing Ltd
Reviewer: Jane Brown, patient safety advisor, Worcester Acute NHS Trust
What was it like?
At last a book for health care professionals, which addresses one of the most fundamental issues in healthcare andthat is communication. This is often carried out badly. This book sets out to tackle the interactions of healthcare professionals and patients but also the interaction that take place within teams.
What were the highlights?
The highlight is that someone is addressing the real need for more effective communication.
There are good scenarios that could take place within the healthcare environment. This is up to date working from the latest research, using tools and techniques to communicate more effectively.
The book is referenced well and up to date and is interesting that Benner from novice to expert is still be quoted 30 years later as is still so relevant today.
The further reading sections at the end of each chapter are useful to take the subject on further.
Strengths and weaknesses:
The scenarios were helpful and as a team to run through some of these would prove beneficial. It gives the clinician/practitioner the tools to break bad news (never an easy thing to undertake). This book does not set out to tell the reader this is easy on the contrary the author highlight just how multifaceted communication is.
It can be used in every day interactions with other colleagues or patient either in the clinical setting or in the office. I found the chapter dealing with projecting an identity to others enlightening and made me look at how other perceive me.
Although this book is written by Australian authors, I would like to have seen a section on being open as this is vital for staff to be open and transparent.
Who should read it?
This book is a must for all levels of healthcare staff. No one in the profession is exempt from this. Staff must take ownership and in order to be effective in communication, this book is key. If teams were to look at the scenarios and work through these they would come out as a more cohesive team and one you would want to work with.
This book is also for the individual to stand back and look at how other perceive them and then take this book and go forward.