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Conflict training success

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NHS courses in conflict resolution are proving popular with nurses and other staff, a survey has revealed.

NHS courses in conflict resolution are proving popular with nurses and other staff, a survey has revealed.

Nine out of ten staff trained by the NHS Security Management Service in conflict resolution said they could manage verbally abusive patients better after the course, compared to six out of ten before hand.

A questionnaire was completed by 6,141 trainees at the start of the course and repeated after six months. Nurses accounted for 30% of respondents.

Richard Hampton, head of the NHS Security Management Service, said: 'With the introduction of the local security management specialist to health bodies, we hope to see even more staff working without the fear of violence or abuse.'

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