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Creating a climate of trust

VOL: 97, ISSUE: 45, PAGE NO: 33Mona Walker, MBA, RGN, RHV, is director of nursing, Princess Alexandra Hospital NHS Trust, HarlowDavid Gilbert, MSc, is head of patient and public involvement, Commission for Health Improvement, 'LondonInvolving patients, carers and the public in decisions on care, treatment and service planning and delivery is an NHS priority (Department of Health, 2000). However, organisations are not sure how to implement this.

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