This question was posed by Natalie Silvey @silv24 on Twitter last weekend and it caught my eye:
When I visit hospitals I am struck by the number of charts and graphs giving visual feedback on quality of care but how often do we tell the people we work with that they have done a good job?
What do you think?
Do we ever tell the domestic team that the ward looks clean and fresh or thank the pharmacy when TTOs arrive on time?
Does it make a difference when you get informal feedback from your team?