Farrell GA, Salmon P (2014) Do zero tolerance policies deskill nurses? Nursing Times; 110: 6, 14-15.
Although much has been written about patient aggression, its management remains problematic, with many healthcare providers adopting a “zero tolerance” approach.
This article uses case studies to discuss:
- The negative implications associated with this policy;
- The background to patient aggression and other “challenging” behaviours;
- How nurses, midwives and other health professionals respond to them;
- How they can reclaim their professional role in this important aspect of patient care.
What do you think?
- Do zero tolerance policies deskill nurses?
- Is managing aggression part of nurses’ professional role?
- Is aggression understandable in some situations?