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Excessive jargon confuses staff and patients

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The excessive use of jargon in the NHS is causing confusion to staff and patients, according to the British Medical Association and the Plain English Campaign.

The use of words and phrases that people do not understand will be debated at an annual meeting of the British Medical Association’s consultants group today.

Much of the jargon can be found in communications between managers and staff. However a spokeswoman for the Plain English Campaign said that it was also used in public consultations with NHS trusts and the Department of Health.

She said: ‘The problem is that use of these phrases spread very quickly. We have had lots of feedback from people who are upset or worried about this.’

A Department of Health spokesperson said: ‘Patient focus groups show that jargon can still sometimes be a problem in the NHS. It is important that the DH and the NHS get health messages across to the public in language they understand.’


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Readers' comments (1)

  • can you give me a few words that are used.

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