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‘GP's receptionists, ward clerks and administrators set the tone for the care experience’

There are few things in life more annoying than a bad GP receptionist, ward clerks or administrators. Recently I found myself talking to one and asking if a home visit for an elderly patient who had fallen and appeared breathless and confused might be possible and was told: ‘We’re very busy you know, the doctor would like to go home and some of us have baking to do.’

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