Publishing its last report to Parliament today before it is superseded by the Care Quality Commission next year Sir Ian Kennedy chair of the Commission said: 'It is clear that while patients overall indicate high levels of satisfaction with care, the NHS is still playing catch up when it comes to consistently providing the patient-centred care that people rightly demand.'
Sir Ian also warned that the NHS was a long way from 'hungrily and systematically' examining its own performance. He said that NHS needed to learn from its mistakes, reinforce good practice and then do things differently in the future.
'There are a small number of trusts trapped at a level of performance that is unacceptably poor,' he said.
However, the report acknowledged that the NHS has 'dramatically improved access to services' by driving down waiting times.