NHS omplaints systems need to be rigorously fair, not just to complainants but also to nurses who will inevitably encounter dissatisfied patients, says Jane Wright
By limiting our understanding of diversity in nursing to matters of race and religion, we risk excluding other cultural groups, warns Arabella Sinclair-Penwarden
Sharing best practice is vital to delivering high-quality care and there are many ways in which nurse managers can ensure staff share their clinical skills, says Adrian Ashurst
'The NHS should help obese people change their lifestyles to lose weight – blaming patients is dangerous’Subscription
Telling obese patients it’s up to them to change their lifestyles will not work. If the NHS does not help, charlatans peddling harmful diets will step in, says Drew Payne
In a culture obsessed with beauty, George Winter claims an industry of ‘face-lifters’ is perpetuating the view that undesirable features require medical intervention
‘The success of Knowledge and Skills Framework will ultimately lead to a reduction in rates of MRSA and C. diff'Subscription
With many trusts still failing to implement the Knowledge and Skills Framework, Laura-Lee Leatherbarrow calls on nurses to demand the training they need to help cut rates of MRSA and C. diff
‘We are told to refuse gifts from patients yet we accept marketing gifts from drug companies’Subscription
Marketing surrounds us, wherever we are. It is always there, like a parasite. We may mistakenly think that it is a business issue and has nothing to do with public healthcare.
A motivational system based on monetary incentives is encouraging GPs to extend practice nurses’ skills. Joy Milligan is uncomfortable with how her role has changed
Long-term carers risk prolonged psychological distress. Alan Simpson argues that nurses must take the lead in providing them with the support they desperately need.
Management consultants can offer invaluable advice on patient service redesign but they need to do so in a language that clinicians can understand, says Steve Duckworth