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Changing practice

How a quality improvement initiative can be used to promote single sex accommodation  

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Single sex accommodation is vital to ensuring patients’ privacy and dignity. A trust used a quality improvement initiative to set targets for achieving this

Authors

Carianne M Hunt, MA, BSc, is research associate; Alison Goodwin, DPSN (Adult), is practice trainer for quality; Peter Murphy, MA, RGN, is assistant director of nursing, quality improvement; David Melia, MSc, RNMH, RGN, is deputy director of nursing; Michele Morgan, RN, is assistant director of nursing, corporate services; all at Salford Royal Foundation Trust, Manchester.

Abstract

Hunt CM et al (2010) How a quality improvement initiative can be used to promote single sex accommodation. Nursing Times; 106: 23, early online publication.

The NHS is committed to delivering privacy and dignity to all patients. As part of this, the Department of Health has implemented initiatives to eliminate mixed-sex wards. Salford Royal Foundation Trust is committed to three guiding principles of clean, safe and personal care. In April 2008, the trust launched its quality improvement strategy, and the single-sex project within this aims to ensure that 95% of patients are admitted directly to single-sex accommodation.

This initiativeimplemented a number of tests of change relating to workforce and culture, facilities and planning, and communication. To examine if the tests of change had resulted in an improvement, outcome, process and balancing measures were designed.

The outcome measures showed the trust reached a compliance rate of 93% of all patients admitted to three clinical areas.

Keywords: Quality improvement, Single sex accommodation, Privacy and dignity

  • This article has been double-blind peer reviewed

 

 

Practice points

Nurses planning to implement a quality improvement initiative to improve provision of single sex accommodation should bear in mind the following points:

  • Workforce and culture – communicate to and engage all staff with the single sex project;
  • Facilities and planning – use discharge areas more effectively. Plan and design new departments based on single sex accommodation requirement;
  • Ensure effective communication within the multidisciplinary team;
  • Produce a patient leaflet and ensure effective communication of the single sex project to patients and relatives – this also helps to prompt staff to ensure that patients are provided with single sex accommodation.

 

 

Background

The NHS Charter (Dyke, 1998) began to address how to eliminate mixed sex accommodation, and discussed patients’ rights and expectations in relation to single sex accommodation.

The 2009 national inpatient survey found that the majority (92%) of respondents who had a planned admission to hospital said that they did not share a sleeping area (for example a room or bay) with patients of the opposite sex when they were first admittedto a bed on a ward (Care Quality Commission, 2010).

The Department of Health (2005) is committed to eliminating mixed sex hospital accommodation, defining single sex accommodation as “separate sleeping areas for men and women, segregated bathroom and toilet facilities for men and women and, in those trusts providing mental health services, safe facilities for the mentally ill”.

A progress report (DH, 2009) said that sleeping in the same room as people of the opposite sex can be distressing for many patients and can create anxiety and undue stress, often when they are at their most vulnerable. The unease that patients experience is likely to affect their recovery.

In order to understand patients’ experiences and their priorities, the DH commissioned a survey involving patient focus groups and face to face interviews (Ipsos MORI, 2007). The results showed that patients considered single sex wards and facilities to be less important than many other key items, particularly cleanliness and good staff attitudes. Despite this, single sex wards were still in the top 10 most important matters, with approximately one fifth of respondents saying this was an issue.

The chief nursing officer set out the position on privacy and dignity in acute care. This report (DH, 2007) provided best practice guidelines which outlined 11 key principles to support appropriate physical separation of the sexes in hospital accommodation. The toolkit included a self assessment checklist to help trusts identify issues that needed to be addressed and to understand what is meant by compliance with single sex accommodation definitions.

A recent study of mixed sex accommodation demonstrated that, while single sex accommodation is ideal, it is not the most important factor to most patients admitted to the emergency assessment unit (EAU) (Bonner et al, 2009). The study found that out of 1,000 respondents, 925 (93%) had been in bays and 665 (67%) [of all – 665/1000 is 67%] shared with the opposite sex. Most (579/665, 87%) were comfortable with this; 97% (966/1,000) felt there was sufficient privacy and all felt they were given privacy when needed. When asked: given the nature and function of EAU, if they would be willing to share with the opposite sex if it meant a shorter stay, 857 (86%) said yes. This shows that implementing single sex accommodation in EAU is potentially more difficult to do as it is not seen as a priority. Therefore any changes implemented in this area have the potential to be spread across the trust.

Project aim

Salford Royal Foundation Trust is committed to three guiding principles of clean, safe and personal patient care. As a result, the trust board and frontline staff are all committed to ensuring the trust delivers healthcare that helps to achieve this standard of care.

In April 2008, it launched its quality improvement (QI) strategy. This aims to save 1,000 lives by reducing its hospital standardised mortality ratio (HSMR) to one of the lowest in the NHS, and to prevent 10,000 harmful events that patients might otherwise have experienced, between 2008 and 2011.

The single sex accommodation project started in April 2009. It aimed to ensure that 95% of patients were admitted directly to single sex accommodation on the emergency clinical decisions unit (ECDU), EAU and heart care unit (HCU) by the end of September 2009.

In practice, single sex accommodation can be achieved if men and women have separate sleeping areas (such as single sex bays) and have separate toilets and bathrooms that they can reach without having to pass through (or close to) opposite sex areas. Ward layouts should minimise any risk of overlooking or overhearing from members of the opposite gender.

Method and programme design

The purpose was to empower frontline staff to make changes to current processes and ward organisation. Empowering staff to make this sort of change is important because they know what needs to be done to improve patient care.

The quality improvement methodology focused on wards testing changes in small areas before they were implemented on a wider scale. This approach ensured that frontline staff were able to test the changes, rather than having a change forced upon them. As staff developed the changes themselves, they also had ownership of them and therefore were more likely to sustain the changes.

In order to examine the current status of single sex accommodation at the trust, we needed to collect some baseline data. During December 2008, a matron undertook a two week trust based audit on the EAU.

Out of a total of 130 patients that were given the questionnaire and completed it, 25 (19%) were admitted to single sex accommodation, either a side room or single sex bay.

When examining this issue further, 17 (13%) patients were admitted to mixed sex accommodation to avoid a breach in the A&E four hour waiting target. As a result of bed pressures and patient flow in A&E, 87 (67%) patients were given a bed in a mixed sex bay on EAU at the time of admission, as it was the only bed available. This audit was only undertaken on EAU, so we do not have similar data for the other areas piloted in the study. These results clearly identified areas for improvement.

Furthermore, patient:toilet facility ratios were found to be as follows: EAU 23:3; ECDU 14:1; and HCU 10:1. It was evident that there was a need for improved separate washing and toilet facilities on all the pilot wards.

A faculty set up to address the issue of single sex accommodation identified three primary drivers.  These are system components which will contribute to moving the primary outcome (Institute for Healthcare Improvement). On further exploration, the faculty team (consisting of relevant matrons, medical staff and nurses from the pilot wards, members from the bed management team and a member of the quality improvement directorate) identified secondary drivers that would be tested during the course of the project.

Improvement methodology uses driver diagrams to show a cascading set of “means” or drivers to achieve the study’s main aim (Fig 1).

Tests of change

Staff members were invited to implement tests of change using a Plan Do Study Act (PDSA) cycle (Deming, 1984). This is one of the most common tools for improvement and forms part of The Model for Improvement (Langley et al, 1996) (Fig 2).

The PDSA cycle teaches organisations to plan an action, do it, study to see how it conforms to the plan and act on what has been learnt (Deming, 1984). Implicit in this approach is that improvement in quality results from continuous, incremental turns of the wheel. The cycle should be repeatedly implemented in spirals of increasing knowledge of the system; this knowledge contributes to the overall goal and each cycle brings people closer to their ultimate goal. 

The following section provides details of the various tests of change that were implemented with the intention of achieving the outcome measure of ensuring that 95% of patients were admitted directly to single sex accommodation on ECDU, EAU and HCU by the specified date.

Tests of change focused on three main areas: workforce and culture; facilities and planning; and communication. Small tests of change were conducted and evaluated and, following these, systems were developed to test these changes further.

When ward staff identified an idea for system change, they were encouraged to test this idea on a small scale using multiple PDSA cycles. This method of testing minimises the risks associated with system change and allows weaknesses in a new system to be acknowledged and redesigned before widespread implementation.

Workforce and culture

The workforce and culture primary driver focused on changing staff working practices and the trust’s culture. The initial test was to allocate each bed to either male or female patients, in separate bays, which was successful.  To expand this further, three beds per sex were then allocated in separate bays and this, again, was successful. This success was repeated until a failure was noted (male and female patients mixed). This failure was discussed with team members, and analysis showed a lack of communication among staff had caused the test of change to fail.

It was evident that awareness needed to be raised of the appropriate use of discharge facilities and the importance of understanding patient flow. To address this problem, a system was developed and tested whereby brightly coloured tape was used on the patient whiteboard to highlight the allocated single sex areas. This system of non verbal communication proved successful and, along with the allocation of bed spaces, was spread throughout the pilot units.

Facilities and planning

Testing on the wards and the planning primary driver both focused on promoting the use of discharge facilities, such as the hospital discharge lounge or the use of day areas by patients awaiting transport home and using day areas, where applicable, for patients who were awaiting transport or discharge prescriptions to be completed. Engagement from junior doctors and ward pharmacists proved vital as their input helped to make the discharge process more fluid for patients. To test and promote the use of discharge facilities, a poster was used as a visual prompt and a member of staff from the discharge lounge collected data on use of the discharge lounge and how it had changed since the start of the project.

Communication

The communication primary driver encompasses engagement and continuous communication with patients, frontline teams and various members of the multidisciplinary team, which all proved vital.

The trust has a robust system of recording breaches. This involves producing a central recording book for each pilot area, to document any individual breach of the single sex initiative, why it happened and whether it was resolved within 48 hours. Although this information should ideally be recorded as an adverse incident report loss of service, staff have reported that this cannot always be completed reliably due to time constraints on the wards.

Finally, as part of this initiative, we designed a patient leaflet that would be given to every patient on admission. This prompted nursing staff to raise the issue of single/mixed sex accommodation with patients and obtain consent to place them in a mixed sex area, should the need arise.

How do we know a change is an improvement?

To examine whether the tests of change, detailed in the previous section, were effective, it was essential to examine change relating to key measures: outcome; process; and balancing measures. The Institute for Healthcare Improvement (2008) defines these as follows:

Outcome measures: these show whether changes are actually leading to improvement:

  • Proportion of patients admitted directly to single sex accommodation on EAU and ECDU;
  • Proportion of patients admitted directly to single sex accommodation on HCU; this was assessed separately as it remains a Nightingale ward and frequently provides a higher level of care to its patients. HCU, therefore admits more patients whose clinical need may override the SSA initiative.

Process measures: to affect the outcome measure of improving patient safety, changes will be made to improve many core processes, as well as changes to improve the culture as it relates to patient safety:

  • Proportion of patients admitted to mixed sex accommodation;
  • Average time – bed allocation to transfer;
  • Average time – discharge decision and transfer;

Balancing measures: Use these to ensure that changes to improve one part of the system are not causing new problems in other parts:

  • Patient satisfaction.

Outcome measures

This article presents the two main outcome measures for the single sex accommodation project. Fig 3 shows compliance with single sex accommodation on EAU and ECDU. Week one was the last week of May 2009, which was followed by a four week period of rapid testing of the tests of change outlined in the previous section. The period between week 11 and week 13 was heavily affected by building work on EAU, and monitored beds were lost during this time. However, the compliance rate soon reverted back to above the aim once the building work was completed.

Fig 4 shows compliance with single sex accommodation on HCU (the scale and time period is the same as in Fig 3). This graph demonstrates an erratic system that has short periods of stability.  Furthermore, weeks 4-6 show more variation at this time rather than stability.  It is clear from the graph that there are still improvements to be made on HCU, although these may be limited due to the current geographical layout of the unit.

Discussion

The outcome measures show that the trust has reached a compliance rate of 93% of all patients admitted to EAU, ECDU and HCU for the single sex accommodation project. In other words, 93% of all people admitted to EAU, ECDU and HCU are provided with single sex accommodation.

As the compliance rate objective was 95%, there is still some work to be done to increase this rate further. None the less, it is evident that an improvement has been achieved over six months.

Through the continued engagement of a multidisciplinary team, this project has produced a significant, robust and sustainable improvement. Staff now have full support and engagement from a number of senior personnel and they are constantly thinking about single sex accommodation for all patients. When staff are unable to provide this, they feel this is a failure and work towards addressing the problem.

One of the key challenges has been in bringing about a change in the culture of nursing staff and how they work to support each other. Staff have had to reassess how they work together and the importance of sharing workloads.

Some wards had a higher turnover of patients and, as such, staff needed to be conscious of capacity issues and how sharing the workload within each unit could benefit single sex accommodation wards. This was achieved through visual prompts such as colour coding on whiteboards.

Step by step guide

Below is a step by step guide which practitioners across the NHS can use to implement a single sex accommodation quality improvement programme:

  • Collect baseline data to show the current position;
  • Bring staff together for introductory session – an expert meeting;
  • Create a driver diagram (Fig 1) based on discussions from the expert meeting. This is used to show the project’s aim and how to achieve it;
  • Ward/areas then test changes to help achieve the main aim;
  • It is important to start small – for example, try one bayed area, then two bayed areas and so on;
  • Collect data to show changes: control charts are a useful way of displaying data in quality improvement programmes (this is done using chartrunner - software that generates statistical process control charts and performs analysis using data that is managed by other applications);
  • Throughout the programme of work, it is important to bring staff together for regular learning sessions. The learning sessions will help to address key issues and will provide an opportunity for staff to share best practice;
  • Celebrate success – a celebration event should be held at the end of the project to celebrate its success and to look at ways to sustain and spread the work.

Limitations

During the initial stages of this project, the self assessment checklist (discussed in the literature review) was completed for the three pilot areas. This helped the project faculty to identify areas for improvement within these pilot areas.

The HCU was identified as a key challenge, as it is still a Nightingale ward. Facilities and planning staff deemed it inappropriate to build any form of partition as space is limited in this unit and partitions would not provide a safe environment for patients.

This affected data collection for the project, as patients could only be segregated using curtains. Although all other improvement principles were applied to HCU, it was predicted that the outcome measures would be somewhat skewed due to the lack of a physical partition between patients.

A point that must be stressed is that the improvements made in HCU are only the start of the improvement process and will require some ongoing work.

However, there are definite plans for this unit to move into much more suitable accommodation once the hospital improvement programme has been completed.

Conclusion

The quality improvement measures used in this study are a combination of outcome measures, process measures and balancing measures. These enabled teams to look at what was working and how it was working, and enabled them to collect baseline data and to provide evidence to show that changes had occurred.

It also helped to ensure that any changes were related to the developments that had been made and also that any changes were not having a negative impact on other areas of the organisation – for example, the balancing measure was to look at patient satisfaction and feedback.

This project has been shown to work in three specific areas, and it could be argued that this approach could be adopted in other areas of the trust. Its purpose was to create a model which was piloted and, following successful implementation, had the potential to be developed in other areas.

Spread and sustainability is at the heart of all quality improvement work at Salford Royal Foundation Trust and is essential for ensuring that the achievements gained are built on and developed. However, it is important to note that many of the changes designed from such work require some tailoring to different areas and a one size fits all approach is not always appropriate. The model developed from this study provides a basis from which other areas and departments can design changes appropriate for the care delivered in their particular area.

 

Background

  • Single sex accommodation features in patients’ top 10 priorities for ensuring privacy and dignity (Ipsos MORI, 2007).
  • This project aimed to ensure that 95% of patients were admitted directly to single sex accommodation.

 

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