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How a telephone helpline eases waiting times in a busy gastroenterology unit

VOL: 99, ISSUE: 01, PAGE NO: 33Jane Healey BSc, RGN, is practice/professional development nurse, gastroenterology unit, Bradford Hospitals NHS Trust.As a practice/professional development nurse working in a busy gastroenterology unit, which cares for increasing numbers of patients with inflammatory bowel disease, I was interested in reading the article by Miller et al on the outpatient management of patients with this condition.

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