Pemberton S, Richards H (2013) A vision of the future for patient experience. Nursing Times; 109: 33/34, 19-21.
Although Liverpool Heart and Chest Hospital Trust has been rated top in the country for “overall care”, we were aware that improvements could be made.
We included staff in designing a patient experience vision to help them prioritise the needs of patients and their families in everything they do. Both staff and patients reported that the vision improved patient experience and it became an integral part of trust culture.
What do you think?
- Are changes made too frequently in your area?
- How can staff be better involved in the change process?