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Improving services by listening to patients

VOL: 98, ISSUE: 33, PAGE NO: 36Rosemary Matthewson, RN, DipHE (continuing care), is senior sister, New Cross Hospital, WolverhamptonThe elderly care unit at New Cross Hospital in Wolverhampton consists of two wards with a total of 45 beds. Eighty-five per cent of patients are acute admissions from the medical assessment unit with a variety of conditions such as strokes, heart failure and falls.

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