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Help and Support



For advice or information about Nursing Times Learning or your NT Portfolio, check our FAQs below.

If your question isn’t listed, please get in touch:
You can email customer services on: customerservices@nursingtimes.net or call +44 (0)20 3033 2626 (Monday - Friday 9:00 - 17:00)


Looking to provide access for your team?

The learning tools and resources available in Nursing Times Learning can help you address your toughest challenges and provide an invaluable employee benefit.





Frequently Asked Questions

General

What is Nursing Times Learning?
Do I have access to Nursing Times Learning?
Why can't I access Nursing Times Learning on my Internet Explorer browser?
What devices can I use to access Nursing Times Learning?
What if I forget my password?
Can I get my employer to pay for Nursing Times Learning?
What happens if I move from one organisation with a subscription for its nurses and midwives to work in another that also has a subscription?
What happens if I move from an organisation that subscribes to Nursing Times Learning to work in another that doesn’t?
I'm a manager – can I use Nursing Times Learning to monitor my nurses’ revalidation progress?
How do I purchase a subscription for my organisation?
I am not in the UK. How do I subscribe to Nursing Times?


Learning units

What's in a Nursing Times Learning unit?
How long does a learning unit take to complete?
Can I use Nursing Times Learning units to gain participatory CPD hours?
Can I stop work on a unit and come back later?
How do I continue a learning unit I started earlier and saved?
I have completed a learning unit – why can’t I open the final assessment?
Can I go back into a unit when I’ve completed it?
Can I retake a learning unit?
Where can I find unit factsheets and resources quickly?
How do I print out my certificate for a completed learning unit?
Why is the name on the certificate not mine?
I have completed a learning unit – why hasn’t it appeared in my Learning Passport?


Learning Passport

Where can I find a record of all my learning?
How can I use my Learning Passport for an appraisal or revalidation confirmation?
How can I see my Learning Passport for a previous revalidation period?
How do I change other details on my profile?
Can I transfer my Learning Passport from my personal subscription to my employer’s subscription?
What happens to my Learning Passport if my subscription lapses?
Why have my reflective accounts changed?

What is Nursing Times Learning?

Nursing Times Learning was developed to help you to revalidate with the Nursing and Midwifery Council, and to support you in your CPD. The system offers online learning units on fundamental aspects of nursing care, written and peer-reviewed by experts, and many supported and endorsed by specialist organisations.

Nursing Times Learning also features a Learning Passport, which provides an online space to record evidence of your other revalidation activities (reflective accounts, practice-related feedback and practice hours), providing evidence to your manager for appraisals, revalidation confirmation and career advancement purposes.

On successfully completing a learning unit, you gain a personalised certificate showing your score and the learning outcomes you’ve achieved. This information is also added to your Learning Passport as evidence of your revalidation activities.


Do I have access to Nursing Times Learning?

If you subscribe to Nursing Times or Student Nursing Times you have free access to Nursing Times Learning. You also have free access if your organisation has purchased a subscription to Nursing Times for its nurses and midwives. Subscription offers a range of benefits, including access to Nursing Times Learning, the Learning Passport and our clinical archive. For more information, see our subscription page.

Non-subscribers who are registered users of nursingtimes.net can access a limited number of units free of charge. Current free units are listed on the Nursing Times Learning home page.


Why can't I access Nursing Times Learning on my Internet Explorer browser?

Nursing Times Learning is not compatible with Internet Explorer 7 or any older versions, so you will need to update your browser or use a different one. The system works on all other browsers, including lnternet Explorer from version 8, Firefox and Chrome. All can be downloaded free of charge.

What devices can I use to access Nursing Times Learning?

Nursing Times Learning works on all devices, adapting to fit whatever screen size is being used. That means you can use it anywhere with internet access, on your smartphone, desktop, laptop or tablet device at your own pace and convenience.


What if I forget my password?

If you cannot remember your password, go to nursingtimes.net, click “sign in”, then click on the “forgotten password?” link.

Fill in the email address you used to register and we will send your password to that address. If you don't appear to receive the email, check your “junk” or “spam” folders. If you are still experiencing problems logging in, email our customer services team at: customerservices@nursingtimes.net or telephone: +44 (0)20 3033 2626 (Monday to Friday 9:00-17:00).


Can I get my employer to pay for Nursing Times Learning?

This depends on your employer, so speak to your line manager. Your organisation may be prepared to pay for learning on your behalf and either allow you to use the organisation/company credit/debit card, or allow you to claim the cost back.

We also offer free access to all nurses working for organisations with a subscription to Nursing Times Learning. To find out more about organisational subscriptions, email corporate.enquiries@emap.com or call +44 (0)20 3033 2868.


What happens if I move from one organisation with a subscription for its nurses and midwives to work in another that also has a subscription?

If you move to another organisation with multi-user access, email our customer services team at: customerservices@nursingtimes.net or telephone: +44 (0)20 3033 2626 (Monday to Friday 9:00-17:00) to ensure your Learning Passport is transferred to your new employer’s subscription.


What happens if I move from an organisation that subscribes to Nursing Times Learning to work in another that doesn’t?

If you move to another organisation without a subscription to Nursing Times Learning, you can take out a personal subscription to retain access to nursingtimes.net, Nursing Times Learning units and your Learning Passport. To ensure your personal subscription is linked to your Learning Passport, email our customer services team at: customerservices@nursingtimes.net or telephone: +44 (0)20 3033 2626 (Monday to Friday 9:00-17:00).


I'm a manager – can I use Nursing Times Learning to monitor my nurses’ revalidation progress?

We provide a Manager Dashboard as part of an organisational subscription for more than 10 nurses.

Organisational subscriptions to Nursing Times for more than 10 nurses provide a Manager Dashboard using a “traffic light” system to show how well they are doing. This enables team managers to quickly and easily keep track of their nurses’ progress; it will display details of the Nursing Times Learning units completed by each nurse. Senior managers can track the evidence of nurses across their organisation or drill down to check individuals requiring additional support or monitoring. Hierarchies can be configured to suit the needs of your organisation.

If you are interested in giving your nurses and midwives access to Nursing Times Learning, email corporate.enquries@emap.com or call +44 (0)20 3033 2868.


How do I purchase a subscription for my organisation?

For subscription rates for more than 10 people, please contact corporate.enquiries@emap.com or telephone +44 (0)20 3033 2868 (Monday to Friday 9:00-17:00).


I am not in the UK. How do I subscribe to Nursing Times?

We offer international subscription prices for Nursing Times. To see all our offers please click here.

If you want an overseas subscription for more than 10 people, please contact corporate.enquiries@emap.com or telephone +44 (0)20 3033 2868 (Monday to Friday 9:00-17:00).


Learning units

What's in a Nursing Times Learning unit?

Nursing Times Learning online units comprise:

  • Clear learning objectives: what you can expect to learn from a unit.
  • Evidence review: current evidence on the unit topic, with links to key documents and guidance.
  • Multiple-choice assessments: test your knowledge before and after you work through the unit, to see how much you’ve learnt.
  • Case scenarios: linked to everyday situations and clinical practice, to test your knowledge and help you to apply it to your practice.
  • References and resources: live links to key documents and further reading so you can explore each topic in more detail.
  • Personalised certificates: if you pass your final assessment you get a personalised certificate detailing your CPD hours, assessment score and the learning objectives you have achieved, to store in your Learning Passport.

How long does a learning unit take to complete?

Everyone learns at a different pace, but on average it takes 2 hours to complete a learning unit if you also look at relevant sections of key documents; you will therefore be credited with 2 hours’ individual CPD for each unit you successfully complete.


Can I use Nursing Times Learning units to gain participatory CPD hours?

If you want to add participatory CPD hours you could set up a study group to discuss what you have learnt with colleagues, and add evidence to ‘Other CPD’ in your Learning Passport. You can also write a reflective account on what you have learnt through studying the unit and how it will help you to improve your practice, and store this in you Learning Passport.


Can I stop work on a unit and come back later?

Yes, to save the work you have already completed click ‘Exit Activity’.

exit activity

How do I continue a learning unit I started earlier and saved?

On the unit’s home page you can see which parts you have completed by checking the progress bar in each block. If the bar is not completely white you have not completed that section. Go into that section and click on the progress bar in the top right hand corner to see which questions or elements you have not completed.

progress bar1

I have completed a learning unit – why can’t I open the final assessment?

You may have missed one or more elements of the unit. You can see whether any sections have incomplete elements by looking at the progress bars on the unit home page:

progress bar2

Incomplete elements are often drop down lists, which need to be expanded to register as complete. These have an arrow on the right-hand side of the text, and are expanded by clicking the arrow.

dropdown1
dropdown2

To find which elements you need to complete, enter the incomplete section and click the progress bar in the top right of the screen:

progress bar1

You will then see a list of items, each with its own progress bar. If you click on any that are incomplete you will be taken to the relevant section.


Can I go back into a unit when I’ve completed it?

You can return to a completed unit at any time until it is updated, for example to use as a reference resource or find a key document. However you cannot retake a unit to improve your score until 48 hours after the previous attempt.


Can I retake a learning unit?

Yes, you can retake a unit if you don’t gain a pass mark or wish to improve your score. However, you cannot retake a unit until at least 48 hours after you have finished your previous attempt. If you retake a unit this will reset your score on your Learning Passport and certificate.


Where can I find unit factsheets and resources quickly?

Factsheets and other resources that accompany a unit can be accessed by clicking the links as you work through the unit. To quickly retrieve them without working through the unit click the menu icon in the top left corner of your screen. A list of resources will appear on the right. Click the one you want to open it.


How do I print out my certificate for a completed learning unit?

You can find your certificate by clicking the unit title in the Nursing Times Learning section of your Learning Passport then scrolling down to Certificate and Reflection.

certificate

To open the certificate, click on “Unit Completion Certificate”, then “Get your certificate”. The certificate will open as a PDF, which you can print out or store.


Why is the name on the certificate not mine?

Unfortunately, this can happen if you complete a unit on a shared device and another person did not sign out of nursingtimes.net before you used the system. If you use a shared device, check that you are logged in on nursingtimes.net before going to your Learning Passport, where your name will be displayed.


I have completed a learning unit – why hasn’t it appeared in my Learning Passport?

Your Passport can take up to 2 hours to update, but if your unit has not appeared after this time, check that you completed the Final assessment after completing the learning unit, and that you gained a pass mark (80% or above for all units except Drug calculations in practice, which is 100%). Units do not appear in your Learning Passport until you have passed your final assessment.

final assessment

Learning Passport

Where can I find a record of all my learning?

All the units you start are automatically added to your Learning Passport. You can download this as a PDF to use in your confirmation discussion or appraisal.


How can I use my Learning Passport for an appraisal or revalidation confirmation?

To provide evidence of the activities you’ve undertaken, click “download my learning passport as a PDF” button on your Learning Passport. This will produce a report showing the evidence you have stored in your passport.


download passport

How can I see my Learning Passport for a previous revalidation period?

Your Learning Passport displays activities in the three years prior to the revalidation date in your profile. To see a previous revalidation period, go to ‘My details’ in your passport, and click ‘Edit profile’.

You can then temporarily change your revalidation date to display a previous period.


revalidation date

How do I change other details on my profile?

If your employer has purchased a subscription for you and you need to change your position or organisation, go to “Change My Details” and click the link to email us with your new details.


change details

Can I transfer my Learning Passport from my personal subscription to my employer’s subscription?

Yes you can. Please email customerservices@nursingtimes.net or call +44 (0)20 3033 2626 (Monday to Friday 9:00-17:00) with your email address and billing details. They will be able to transfer your existing details to your organisation account and cancel your direct debit.


What happens to my Learning Passport if my subscription lapses?

If you do not renew your subscription or your employer does not renew its organisational subscription you will be unable to access your Learning Passport. You should download your evidence before your subscription lapses; if you forget to do this, email our customer services team at: customerservices@nursingtimes.net or telephone: +44 (0)20 3033 2626 (Monday to Friday 9:00-17:00).

If you take out a new subscription please use the same email address you used for your lapsed subscription. This will reopen your learning passport and give you access to all your previously stored evidence. If you use a different email address you will be given a new Learning Passport and won’t be able to access your old one.


Why have my reflective accounts changed?

Your Learning Passport was upgraded in March 2016 to ensure it meets the NMC’s final requirements on revalidation. This involved changing the format of the reflective account template to match that supplied by the NMC.

Any reflective accounts you stored before the upgrade has been transferred into your new passport; however, because the NMC requirements changed in its final guidance the structure of the reflective account has also changed and your information will not be in the correct format. You will need to edit reflective accounts stored before the upgrade to meet NMC requirements. You should do this before your reflective discussion.

If your information has not transferred into your upgraded Learning Passport please email our customer services team at: customerservices@nursingtimes.net or telephone: +44 (0)20 3033 2626 (Monday to Friday 9:00-17:00).