Banks don’t currently have a legal duty of care to their customers. This means people with cancer don’t know what reaction they might get if they tell their bank about their diagnosis.
As such, most people don’t tell their bank, and don’t get the support they need.
A legal duty of care would give customers with cancer the confidence to seek help from their bank, knowing they’ll get tailored support. It would also give banks guidance on what support to provide, and help ensure consistency.
Miranda Benney, Macmillan Clinical Nurse Specialist, has written an open letter to UK Finance calling for banks to have a legal duty of care to their customers. Add your signature here.
You can also email your MP and ask them to support the campaign when the Financial Guidance and Claims Bill is debated in the House of Commons.