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Our partnership with Aviva: supporting people living with cancer

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A cancer diagnosis can be sudden and life-changing.

our partnership with aviva

our partnership with aviva

Source: Macmillan

Many people have insurance in place to protect them from the financial impact of cancer, however one of the main challenges is the processing time it takes for a critical illness claim to be processed.

Macmillan is working with the insurance company Aviva and Clinical Nurse Specialists (CNSs) to address this. Within the partnership, CNSs - rather than the patient’s consultant - provide the evidence required by the insurer. As a result, claims processing times have reduced from 60 days to an average of 20 days. Since the start of the partnership, 530 people have been supported and they have been paid a total of c. £33 million.

We would like to thank all of the CNSs who have been involved to date for the considerable impact the pilot is making to people affected by cancer.









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