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Major survey into maternity service standards launched

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Women are being invited to share their experiences of maternity services in a major national survey.

The Care Quality Commission is inviting around 60,000 women that gave birth in England earlier this year to give their feedback on services in an anonymous survey.

They will be asked for their views on a wide range of issues, including whether they were given the pain relief they wanted, if they were left alone at a time when it worried them and whether they were offered a choice of where to have their baby.

Questions will also ask about cleanliness of wards and toilets, whether women were treated with respect and dignity, and whether they had confidence in staff and if call bells were left unanswered.

The results will be published later this year in order to identifying what is working well and what needs to improve. 

CQC national clinical advisor Rona McCandlish said: “Learning about women’s experiences of maternity services plays a critical part in the way we regulate and support improvement.

“The more women who take part in the survey the richer the information will be. What they tell us about their experiences will help us identify further where poor care is being provided and help improve services for future mums.

Louise Silverton, director for midwifery at the Royal College of Midwives, said: “This is very welcome because this gives us concrete evidence of the experiences of women and how well they are being served by our maternity services.

She added: “Previous surveys have been great levers for change and improvement in maternity services and of raising awareness of any issues and concerns about care with the government. 

“I hope that this one will show even better levels of care when it comes out. We would encourage women to complete this survey so that the picture of services is as complete as possible.


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