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Matron ward rounds please patients

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The re-introduction of matron’s rounds can have a marked effect on patient satisfaction levels, a survey reveals.

Doncaster and Bassetlaw Hospitals NHS Foundation Trust says it was the first to re-introduce matron’s ward rounds just over a year ago. As well as talking generally to patients, the weekly rounds involve matrons asking 120 patients, ten from each specialty, specific questions on care.

Latest results suggest 95% of patients are satisfied with the information given them about their progress, while 100% said they were satisfied they were addressed correctly and felt that everything had been done to maintain their privacy.

Chrystal Fox, the trust’s deputy director of nursing, said the rounds gave a ‘weekly snapshot’ of patient experience.

'As a central part of the ward round activity, each week the 12 matrons talk to both patients and relatives to find out how things are going. In addition to this, the matrons ask 10 patients about a specific aspect of patient care determined each week by the director of nursing,' she said.

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