Issue : May 2006
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All NHS organisations should have a complaints policy (Department of Health, 2004). Whether a complaint is made verbally or in writing, nurses should be aware of their organisation’s policy and how to respond. Verbal complaints are frequently made while the patient is still in hospital and are often made to the nurse(s) responsible for her or his care.
As a formal process with policies and procedures, nursing observation has evolved from the age-old practice of nurses checking patients’ safety and well-being.
Engaging patients in their careSubscription
In 2000 The NHS Plan was launched with a promise that ‘for the first time patients will have a real say in the NHS’ (Department of Health, 2000). A core principle of the document was that services would be shaped around the needs of individual patients, their families and carers. There was recognition that most patients want to play an active role in their own healthcare and the plan included suggestions for:
Warmed and humidified inspired air continues its journey from the larynx into the lower respiratory tract (see the first part of this four-part series) and passes next through the trachea.
VOL: 102, ISSUE: 22, PAGE NO: 23WHAT IS IT?
Setting standards for nurse prescribingSubscription
Since the publication of the first limited nursing formulary in 1998, prescribing has been a serious undertaking for nurses and midwives. Those who qualify to prescribe take on a significant additional responsibility - with attendant risks.
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VOL: 102, ISSUE: 21, PAGE NO: 21Polly Lee, MSc, BA, RSCN, RM, DipN, RGN, ILTM, is lecturer in child health nursing, St Bartholomew School of Nursing and Midwifery, City University, LondonPolly Lee, MSc, BA, RSCN, RM, DipN, RGN, ILTM, is lecturer in child health nursing, St Bartholomew School of Nursing and Midwifery, City University, London