Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Mental heath services have improved, says survey

  • Comment

A survey has shown that service users think mental health care has improved in England.

Results of a Healthcare Commission survey illustrate a greater level of satisfaction among people using mental health services.

14,000 people responded to the 2008 annual survey of English NHS trusts and the overall feedback was positive, with 78 per cent describing the care they received as excellent, very good or good.

This figure was an improvement of 5% compared with a similar survey conducted in 2004.

While general approval has increased, certain areas need improvement.

For example, 24 per cent of respondents were not involved in deciding their care plan and 16 per cent said their diagnosis was not discussed with them.

Anna Walker, chief executive of the Healthcare Commission is pleased with the results and hopes to build on improvements. She said: ‘This is good news for the people who access community mental health services.’

However she added: ‘There remains a significant number of service users who say that their care is not coordinated and that they aren’t involved in decisions about their treatment.’

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.