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New tool to help nurses redesign services around patients

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The NHS Institute for Innovation and Improvement has launched a toolkit to help nurses work with their patients to redesign services.

The new guide and set of tools is called the ‘experience based design (ebd) approach’. The NHS Institute led pilot schemes across the country to develop the guide.

One of the pilot schemes at the Wrightington, Wigan and Leigh NHS Trust used a Big Brother style ‘Diary Room’ to encourage patients to share their experiences and suggest how things could be made better.

At the Royal Bolton Hospital NHS Foundation Trust nurses handed out diaries to patients having elective joint replacements asking them to record how they felt at each stage of their journey. Some patient stories were also captured on film.

Staff and patients then came together to come up with ideas that could improve the patient experience, such as developing a Top 10 Tips for Patients Undergoing Joint Surgery.

Elizabeth Patel, a specialist nurse who played a leading role in the Bolton project said: ‘From the start of this project, I don’t think any of us involved could have foreseen the powerful impact it would have.’

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