One of the pilot schemes at the Wrightington, Wigan and Leigh NHS Trust used a Big Brother style ‘Diary Room’ to encourage patients to share their experiences and suggest how things could be made better.
At the Royal Bolton Hospital NHS Foundation Trust nurses handed out diaries to patients having elective joint replacements asking them to record how they felt at each stage of their journey. Some patient stories were also captured on film.
Staff and patients then came together to come up with ideas that could improve the patient experience, such as developing a Top 10 Tips for Patients Undergoing Joint Surgery.
Elizabeth Patel, a specialist nurse who played a leading role in the Bolton project said: ‘From the start of this project, I don’t think any of us involved could have foreseen the powerful impact it would have.’
Related article on nursingtimes.net: Nursing award for patient passport scheme that gives info about patients with learning difficulties
Need to keep ahead of nursing news and clinical developments? Let us help. Get a comprehensive round-up delivered free to your inbox every day. Simply click here, log in and select 'Daily news alert'