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Frimley Park neonatal unit gains quality stamp from charity

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The neonatal unit at Frimley Park Hospital became the third in the UK to gain official accreditation for delivering high quality family-centred care from the charity Bliss.

At a ceremony on 4 September, Bliss chair of trustees Sarah Mullen presented the unit’s staff with a plaque and certificate marking their achievement, which follows a process of auditing and embedding improvement plans.

“We are focused and passionate about delivering family-centred care on a daily basis”

Jennifer Lomas

Gaining Bliss Baby Charter accreditation was a team effort involving both healthcare professionals and parents of babies needing neonatal care, said Frimley Health Foundation Trust.

The charter was developed by Bliss to help hospitals caring for premature and sick babies to assess the quality of care they provide and identify areas for improvement.

Through the accreditation process, the charity recognises and rewards excellence in the family-centred care delivered by neonatal units all the while supporting units to improve their practice.

Extensive research has shown that putting families at the heart of their baby’s care is hugely beneficial for babies, parents and professionals.

For professionals, it can help improve relations between parents and staff, as well as freeing up nursing time, increasing productivity and boosting staff morale, noted the trust.

Jennifer Lomas, senior clinical matron for paediatrics and neonates at Frimley Park, said the neonatal unit was “very proud” to have achieved the award.

“We receive regular positive feedback from families surrounding the care that we provide and having the Bliss accreditation is a formal recognition of this,” she said.

“As a team, we are extremely proud of our achievement and we are focused and passionate about delivering family-centred care on a daily basis,” she said. “We would like to recognise the support that Bliss has given us throughout the process.

She added: “As a unit we have been Unicef Baby Friendly accredited at Level 3 and having this award is the icing on the cake.”

Ms Mullen said: “I am overjoyed to be able to formally recognise the ongoing commitment of staff at Frimley Park to put babies and their families at the heart of everything they do.

“The work of staff here is making a vital difference to the lives of the babies they care for every single day,” she said. “I hope that other neonatal units around the country will be able to look to Frimley Park as an example of excellence.”

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