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Health visiting ‘user experience’ toolkit launched

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A new health visitor service user experience survey and toolkit has been designed specifically to measure the experiences of families who use these services across England, say its developers.

Commissioned by NHS England, the survey and toolkit are available to health visiting service providers in England to license free of charge.

The survey was designed to support better understanding of people’s experiences of home visits and clinic appointments with a health visiting team.

It covers key aspects of person-centred care including accessing the service, emotional support, information provision and communication with staff.

In addition to experienced-based questions, it also incorporates open-ended questions so service users can share further insights about their experiences of the health visiting service in comment format.

The survey was piloted with an NHS and a non-NHS local authority provider, said the healthcare charity Picker Institute Europe, which developed it.

The institute said the pilot demonstrated that the survey could be used to deliver “actionable results”, which can support health visiting providers in understanding people’s experiences of the service.

It can also inform care provider decisions, “ultimately driving the data into service and commissioning improvements”.

The survey and toolkit are available to licence and download free of charge from the Picker Institute.

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Readers' comments (1)

  • The Wanless report some years ago and now The Kings Fund advises that patients and carers should be much more fully involved in their treatment and care. NHS GPs and Nurses have given very little attention to "the learning needs of patients and carers" to facilitate this "full engagement" . A new partnership with the Community Library Service is called for so that this aspiration can become a reality. Today is National Libraries Day. To mark this day I hope that the Nursing Times can give some space to our new website at : //// The "Quotes" section on the site is of particular interest. When fully developed this new partnership will be able to support all patients and carers in their search for up to date quality Health and Social Care Information in every part of the UK . Both The Faculty of Public Health and The Patients Association are fully supportive of this initiative. Dr Malcolm Rigler GP North Somerset and Health Ambassador ,The Patients Association.

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