A care provider has today been ordered to pay £82,429.72 in fines and costs by Liverpool Magistrates’ Court, after inspectors uncovered a raft of appalling care failings that exposed residents to “unimaginable indignities”.
The Care Quality Commission brought the prosecution against the owners of Mossley Manor Care Home, following 14 offences.
Offences including failing to provide safe care and treatment resulting in residents being exposed to significant risk of avoidable harm, failure to notify the CQC of the deaths of 10 residents, and failure to notify CQC of three serious incidents.
The registered providers, brothers Mr Amjad Latif and Mr Amer Latif, of Liverpool, pleaded guilty to all offences.
Prosecutor Jenny Ashworth told the court that concerns from the family of a prospective resident prompted the CQC to inspect Mossley Manor during May and June 2015, with appalling findings.
Inspectors found some residents who were unkempt, smelling strongly of urine or body odour, some had not received a bath or shower in the previous three weeks.
Bedrooms were not being cleaned regularly and some contained mouldy and congealed tea and coffee cups.
Carpets were dirty and dusty. Communal toilets did not contain soap, hand towels or bins. When there was no hot water, staff had to boil pans of water in the kitchen to wash residents.
Initially, the CQC said it gave the Latif brothers 24 hours to submit an action plan to make urgent improvements.
When inspectors returned a few days later to check on progress, serious concerns remained and the CQC applied to magistrates to urgently cancel the provider’s registration and close Mossley Manor.
The court was told that the care home had failed to control risks of serious injury. There was no proper system in place for assessing the risks to the health and safety of individual people.
One woman who was blind and had a history of falls was found injured on the floor of her room on three occasions but the provider failed to take action to stop it happening again.
Meanwhile, a 77-year-old man who was at risk of choking was twice taken to hospital – but there was conflicting advice for staff on how they should support him to eat and drink safely.
Amjad Latif and Amer Latif were fined £60,000, for failing to provide safe care and treatment and £20,800, for the 13 offences of failing to notify CQC. They were also ordered to pay the prosecution costs of £1,509.72 and a £120 victim surcharge.
Debbie Westhead, the CQC’s deputy chief inspector for adult social care, said: “Our inspectors found the services provided at Mossley Manor Care Home, Liverpool fell well short of what people should expect, exposing some of the most vulnerable people in our society to unimaginable indignities.”